About the Company

Our client is a PE-backed B2B SaaS technology company that helps subscription-based businesses unlock their next stage of growth by simplifying complex financial operations. Its platform supports thousands of customers globally and processes tens of billions of dollars in recurring revenue, enabling organizations to manage billing, subscription management, revenue and expense recognition, and SaaS analytics at scale. The company operates in a high-growth, results-driven environment, partnering closely with finance and executive teams to drive operational efficiency and long-term business success.

What were looking for
We are seeking an Account Manager to drive strategic customer success, retention, and expansion in the post-sale phase. The ideal candidate is a customer-focused, results-oriented professional who can build and maintain strong relationships with finance leaders and executive stakeholders, ensure customers realize continuous value from the platform, and identify opportunities for growth and upsell within existing accounts. This role works cross-functionally with Product, Services, and Solution Engineering teams to deliver a coordinated, high-value customer experience across the lifecycle.

Responsibilities

Customer Relationship & Retention
Act as the primary point of contact for strategic customers post-implementation, ensuring seamless adoption, ongoing engagement, and long-term success.
Build and maintain trust-based relationships with finance leaders and executive stakeholders, understanding their business goals and aligning solutions to drive continuous value.
Proactively manage renewals, mitigate churn risk, and contribute to high retention rates through strategic planning and engagement.
Expansion & Revenue Growth
Identify growth opportunities within existing accounts and lead strategic upsell and cross-sell initiatives to drive account expansion and revenue growth.
Maintain an accurate expansion pipeline and manage forecasts.
Collaborate with internal sales leadership on expansion strategies and execution.
Product Enablement & Advocacy
Drive ongoing product education and enablement to help customers fully leverage the platform across the quote-to-cash lifecycle.
Advocate for customer needs and work with cross-functional teams to shape product roadmap conversations and enhance the customer experience.

Job Skills & Qualifications

Required

2+ years of experience in a quota-carrying role focused on install-base (post-sale) sales, customer retention, and expansion.

Experience selling into the FinTech space or similar enterprise software environments.
Knowledge of the Office of the CFO ecosystem (e.g., NetSuite, QuickBooks, Sage, Xero).
Organized with strong time-management skills.
Excellent written and verbal communication skills.
Confidence, sense of urgency, and a desire to win in a dynamic, evolving business environment.

Others
English Level: Fluent (C1/C2) is mandatory.
Reside in Buenos Aires or nearby.
Occasional travel may be required for customer meetings or team events.