Integration Technical Product Manager

Job Summary
We are looking for an Integration Technical Product Manager to review and design API integrations that connect content Suppliers to our ecosystem. The TPM leads each integration with the internal development team through the full development lifecycle and certification process. The role requires deep knowledge of API architecture and troubleshooting, and the ability to manage multiple projects at once in a collaborative, fast-paced environment.

The TPM owns end-to-end delivery of assigned supplier integrations and client technical implementations: technical discovery and solution handoff, development, testing, certification, production launch and post-launch stabilization. They are accountable for the delivery plan, coordinating internal and external stakeholders, securing inputs and approvals, and resolving or escalating blockers.

Key Responsibilities

• Supplier API analysis: Review Supplier API documentation in detail to determine whether it fits our ecosystem. Work with stakeholders to understand integration requirements. Defend your professional opinion with a clear, well-supported rationale, while championing our product.
• Delivery & project leadership: Lead integrations through the development lifecycle. Understand issues raised by Dev and QA and unblock each stage. Review project priorities weekly and drive integrations to completion.
• Communication: Keep management and the internal team informed of the status of each supplier integration, and agree on next steps together. Provide accurate weekly status updates.
• Portfolio & roadmap: Keep the project portfolio up to date with weekly updates and ticket organization. Roadmapping ability.
• Documentation: Write and maintain documentation for all API integrations: design specifications, Jira stories, implementation procedures and troubleshooting guides.
• Collaboration: Work with supplier resources, software developers and product managers to ensure successful integrations.
• Support & maintenance: Provide ongoing technical support for existing API integrations so they keep working as expected.
• Outage monitoring/reporting: Review supplier notifications and report them to the team as needed. This includes communicating interruptions to partners and creating Jira tickets for changes in supplier API functionality.
• Continuous improvement: Stay current with industry trends and best practices in API integration, and recommend improvements to systems and processes.

Pre-sales & client support

• Support the BD team with technical presentations and product demos.
• Answer technical questions from clients by email, phone or in person.
• Help write and review the technical sections of sales proposals.
• Explain complex technical ideas in simple terms so clients feel comfortable with the solution.
• Gather and define requirements for customizations or development needs.
• Partner with Customer Success and BD for an accurate solution handoff.
• Maintain support with clients through onboarding once signed.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology or a related field. Relevant certifications are a plus.
• Experience: 3-5 years in API integration, development, technical support, solution engineering and maintenance. E-commerce experience. At least 2 years as a product manager.
• Technical skills:
  • API design and development (REST and SOAP).
  • Strong programming skills in TypeScript, NodeJS, React and JavaScript.
  • API management tools (e.g., Postman, Swagger).
  • Database systems and SQL.
  • Google Cloud platform (required).
• Problem-solving: Excellent analytical and troubleshooting skills, detail-oriented.
• Communication: Strong verbal and written English, able to explain complex technical concepts to non-technical stakeholders. Technical and business writing.
• Project management: Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Nice to have

• Travel industry SME experience.
• Other cloud platforms (AWS, Azure).
• Product Owner and Kanban/Scrum exp