Data Analyst Service Now

Qualifications
Bachelors degree in systems engineering, Computer Science, Computer Engineer, Information Technology, or related field.
Experience with ServiceNow CMDB, monitoring tools, and data management processes.
Strong analytical and problem-solving skills.
Proficiency with Excel, SQL, data visualization tools (Grafana, Power BI), and reporting.
Experience working with GNOC, NOC/SOC, or Managed Services operations (preferred).
Ability to work effectively across multidisciplinary teams.

The contract is expected to have a minimum duration of 12 months.
As the customer is based in the United States, the resource shall follow the customers business hours and observe the customers holiday schedule.

This position may be performed remotely from any of the following countries: Argentina, Chile, Colombia, Ecuador, Mexico and Peru.
Candidates may be interviewed in either English or Spanish, and all interviews will be conducted via video conference.
Bilingual fluency in English and Spanish is required.
The interview process may include a hands-on practical assessment.

Key Responsibilities

Validate the consistency and integrity of data across multiple sources: Completion Notices, Service Inventory, Flow Manager, and SAS.
Identify discrepancies and coordinate corrective actions to maintain data accuracy.

Configure and upload client data sets into the ServiceNow CMDB.
Perform corrections, normalization, and data cleanup in ServiceNow to ensure alignment with operational standards.
Support issue resolution and troubleshooting related to CMDB data quality and configuration.

Participate in workshops and support the definition of field mapping for e-bonding workflows.
Collaborate with teams to define field mapping for integrations with proactive alarm and monitoring platforms.
Execute integration testing, validate end-to-end data flows, and support adjustments required for proper operation.

Generate and deliver recurring analytical reports to customers using data sources such as ServiceNow, Zabbix, and Grafana.
Prepare operational dashboards and insights to support service performance reviews.

Assist in the review, troubleshooting, and resolution of issues affecting the ServiceNow CMDB and related datasets.
Participate in planning, executing, and validating data during platform upgrades, migrations, and enhancement activities.
Maintain and update authorized contact lists for each customer related to incident and change management.
Maintain ServiceNow Knowledge Base articles used to support GNOC operational processes.
Conduct periodic audits related to internal and external user access and compliance guidelines.
Prepare reports analyzing efficiency, productivity, and KPIs for employees, teams, and the GNOC business unit.