What this Journey Looks Like

The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner, ensuring both ecosystems are stable, well-governed, and continuously improved. The position emphasizes a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required.

What You'll Lead and Build

Platform Administration & Ownership

• Administer and support ServiceNow and Jira platforms
• Manage users, roles, groups, permissions, and access governance
• Oversee platform health, upgrades, and release coordination
• Maintain platform standards, naming conventions, and governance controls

Configuration & Enhancement Delivery

• Configure forms, fields, workflows, and approval processes
• Manage SLAs, notifications, queues, and assignment rules
• Configure Jira workflows, boards, issue types, and permissions
• Deliver enhancements through structured intake and release cycles

Light Development & Automation

• Develop ServiceNow business rules, client scripts, and UI policies
• Build Flow Designer automations and Jira automation rules
• Perform minor scripting using JavaScript / GlideScript
• Support API integrations using REST and webhooks
• Troubleshoot automation and integration issues

ServiceNow Platform Support

• Support ITSM modules (Incident, Problem, Change, Catalog, CMDB)
• Maintain catalog items, forms, and knowledge articles
• Assist with CMDB data quality initiatives
• Provide L2/L3 support for platform issues

Jira & Confluence Administration

• Administer Jira and Confluence workflows, permissions, and spaces
• Build dashboards, filters, and reports
• Support Agile delivery practices
• Maintain Confluence documentation standards

User Support & Enablement

• Act as primary contact for platform-related issues
• Provide training and best practices guidance
• Create and maintain documentation
• Drive platform adoption and user experience improvements

Reporting & Insights

• Develop dashboards for ITSM and Agile metrics
• Ensure data accuracy and consistency
• Provide insights to stakeholders

What You Bring to the Table

Required Qualifications

• 4–6+ years of experience administering ServiceNow and/or Jira
• Strong understanding of ITSM / ITIL and Agile methodologies
• Experience with configuration, automation, and basic scripting
• Experience with REST APIs or webhooks
• Strong troubleshooting and communication skills

Preferred Qualifications

• ServiceNow CSA certification
• Atlassian certifications
• Experience with CMDB / CSDM
• Exposure to Integration Hub or MID Server

Key Traits for Success

• Strong platform ownership mindset
• Balances configuration and development effectively
• Able to manage multiple enhancements simultaneously
• Detail-oriented and organized
• Strong stakeholder engagement skills

Benefits that Move you Forward.

We’re here to amplify your brilliance, not contain it.

• Work from anywhere with true flexibility and freedom.
• Earn in USD with compensation that matches your expertise.
• Recharge confidently with dedicated paid time off.
• Advance your career with fully covered international certifications.
• Access coworking spaces worldwide whenever you want a professional setup.
• Strengthen your English and expand your global reach.
• Connect and have fun with activities that unite our international team.
• Feel appreciated with personalized gifts and a thoughtful welcome kit.
• Grow our community and earn through our referral program.