Responsibilities

• Help customers move their Adobe accounts and licenses.
• Guide customers to install and fix Single Sign-On (SSO) for their logins.
• Coordinate with other teams to transfer user accounts, directories, and license assets.
• Solve customer doubts and technical questions with the team.
• Work closely with Customer Success Managers (CSM) on client requests.
• Create clear reports and notes for every client job.
• Teach clients how to use the new Adobe user management system.
• Check and fix errors that happen during the migration process.
• Create project timelines, and manage creative, development milestones and deliverables.
• Foster an environment that adapts quickly to creative change and focuses on Agile development principles.
• Maintain creative, production, and technical goals set forth by our teams and clients.
• Manage overall project organization to ensure requirements and project deliverable dates can be clearly communicated to the product and account leads.
• Capture and record meeting notes and ensure action items are completed promptly.
• Ensure solutions to technical problems through discussion with technical teams to resolve problems.
• Partner with development team members to understand opportunities and limitations of solutions being implemented.
• Effectively balance the needs of the client, as well as the needs of the agency and internal teams.
• Manage all deliverables with any required external vendors.
• Provide production and technical knowledge, in addition to innovation insight, in order to arrive at the best-possible execution decisions.
• Identify, procure and manage outside vendors that are best suited for assigned projects, when required.
• Work closely with Scrum Master to track sprint progress against overall project timelines.
• Manage resources for each assigned project to ensure that the project remains on schedule.
• Work closely with the product and account leads to remain in full communication on the status and details of each project, including any cost or timing issues that may arise.
• Anticipate any potential issues with the project through quick responses and proactive critical thinking.
• Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems.

Qualifications

• Strong ability to listen and find the right customer solution.
• Excellent skills in talking and writing clearly.
• Can work with different teams and manage many requests at once.
• Skill in solving technical problems quickly and logically.
• Bachelors degree in Business or IT.

• Nice to Have
  Knowledge of Adobe migrations (users, license types).
  Technical knowledge of Identity Providers (like Azure AD or Okta) used for SSO.
  Experience with cloud-based user management systems.